Frequently Asked Questions
- Q. Is it possible to obtain a brochure for a Genlab product?
- A. The brochures for many of our products are available in the Download section.
- Q. Do new Genlab products come with a warranty?
- A. All new Genlab products, apart from the Cooled Incubator range, have a 2 year warranty. All Cooled Incubators are supplied with a 1 year warranty.
- Q. Is it possible to obtain replacement operating instructions for my Genlab oven/drying cabinet/incubator?
- A. Many of the operating instructions for Genlab's most popular products are available as PDF documents in the Download section.
- Q. What is the power consumption of a Genlab product?
- A. Genlab produces a range of products. Click here for details of power consumption for specific products
- Q. Where is Genlab located?
- A. Genlab is based in Tanhouse Lane,Riverview Industrial Estate,Widnes, Cheshire, WA8 0SR. For further contact details, including a google map, click here.
- Q. Does Genlab comply with the WEEE and RoHS Regulations?
- A. Genlab takes its commitment to Environmental Regulations very seriously. For further information on compliance with both of these pieces of legislation click here.
- Q. Is it possible to use a debit/credit card for a payment to Genlab?
- A. Genlab can accept debit and credit card payment for its products and services. Simply call 0151 424 5001 to make the payment over the telephone.
